Terms & Conditions

Most of what follows exists because printing and event work is made to order. Once a banner carries your logo or a stage is built to your venue drawing, it cannot be returned to stock — so it matters that both sides agree on the specification, the proof and the schedule before anything goes to press.

01About these terms

This website is operated by Celebrations, a proprietorship established in 2016 by Md. Rafiqul Isma Rana, trading from Akhonda Tower, Suite # 110, Plot # 12, Road # 1, Block # Kha, Mirpur # 10, Section # 6, Dhaka-1216, Bangladesh. Where these terms say “we”, “us” or “our”, they mean Celebrations; “you” means the visitor to this site or the client we are quoting.

These terms cover two things: your use of this website, and the general basis on which we carry out work. They are not the whole contract for a job. Every job also has a written quotation, and where the quotation and these terms differ, the written quotation for that job prevails.

02Using this website

This site is published for information. We keep the descriptions of our services, equipment and completed projects accurate and current, but specifications, materials and availability change, and nothing published here is an offer capable of acceptance or a guarantee that a particular material, finish or lead time is available on the day you ask.

By using this site you agree not to:

• use it for any unlawful purpose, or in a way that could damage or disrupt it;
• attempt to gain unauthorised access to any part of the site, its server or its database;
• submit false information, or use the enquiry forms to send bulk, automated or unsolicited messages;
• copy, republish or systematically extract material from the site except as set out in Our designs and photography.

Our forms are rate-limited and carry automated spam protection. We may withdraw or restrict access to the site, or to the forms, without notice — for maintenance, or where use falls outside the above.

03Quotations and estimates

Every price we give is a quotation, not a fixed price list. A quotation is an estimate prepared against the specification we were given at the time: finished size, material, quantity, artwork, finishing, delivery point and — for event work — the venue, the build window and the installation conditions.

Each quotation states the period for which it stays valid. After that period it lapses, and we will re-price on request: paper, PVC, vinyl, fabrication hardware and imported gift stock all move in price, and a quotation cannot outlive the costs it was built on. Where a quotation does not state a period, treat it as valid for fourteen days from its date.

A quotation is subject to written confirmation from us before it becomes binding. If any part of the specification changes after we quote — a bigger finished size, a different substrate, more units, a shortened schedule, an extra installation day — the price changes with it, and we will tell you what the revision is before we proceed. Unless the quotation says otherwise, prices exclude government taxes and duties applicable at the time of invoicing.

04Confirming an order

An order exists when you accept a quotation in writing — an email, a signed quotation, a purchase order or a written work order — and we confirm acceptance in writing. Verbal instructions are welcome and we will act on them where a deadline is tight, but the written confirmation is what defines the job.

Production is scheduled from the date of confirmation and approved artwork, not from the date of enquiry. Where you need a fixed delivery or installation date, tell us at quotation stage so the schedule can be built backwards from it.

05Artwork, proofs and approval

Before production we issue a proof — a PDF layout, a rendering for event and stage work, or, where it matters, a printed sample. Your written approval of that proof is your sign-off on spelling, names, logos, dimensions, layout, placement and quantity. Please check it as carefully as you would a printed page, because it is the document we produce from.

Once a proof is approved, work is produced to match it. If an error survives into production that was present on the proof you approved, the reprint or rebuild is chargeable. If the error is ours — we did not follow the approved proof — we correct it at our cost.

Where a deadline forces production to begin without a proof, we will say so in writing first, and the job then proceeds at your risk as to content.

06Colour, material and finish

Printed output is not a colour match to a screen, and no printer can honestly promise that it is. A screen emits light and is individually calibrated; ink sits on a surface and is seen in reflected light. We print on an eco-solvent machine at up to 3200 dpi and we work hard to hold colour across a run, but you should expect and accept:

• a visible difference between artwork on a monitor or phone and the same artwork printed;
• variation between substrates — the same file prints differently on PVC banner, on vinyl, on fabric and on paper stock;
• slight variation between production batches, and between digital and offset reproduction of the same artwork;
• gradual fading and weathering of outdoor material exposed to sun, dust and rain;
• small tolerances on finished size, trimming, eyelet placement and fabricated structures.

Where an exact colour is critical — a brand red across a whole campaign, for example — ask for a printed sample before the full run. We will then match production to that physical sample rather than to a screen, which is the only reliable reference there is.

07Artwork you supply

When you send us artwork — logos, photographs, illustrations, fonts, copy or a complete print-ready file — you confirm that you own it or hold the licences and permissions needed to have it reproduced in the quantity, size and medium quoted, including any model or property releases for photography.

We produce what we are given. We do not check ownership, licensing or trade mark clearance on your behalf, and we cannot be responsible for a claim arising from artwork you supplied. You agree to indemnify us against any claim, loss or cost arising from material you supplied that infringes someone else's rights or breaks the law. We may decline or stop work on anything we believe to be infringing, unlawful, or likely to cause offence, and we will tell you why.

Supplied files should be print-ready at the size quoted. Where files are low resolution, incorrectly sized or in the wrong colour space, we will say so — but if you ask us to proceed anyway, the resulting print quality is not a defect. Our graphic design service can prepare or correct artwork; that is quoted separately.

08Deposits and payment

Payment terms are set job by job and are stated in the written quotation — including any advance or deposit required before production begins, any milestone payment for event builds, and when the balance falls due. We do not apply a single blanket term to every job: a short banner run and a multi-day activation are not the same commercial risk. Whatever the quotation states is what applies.

Where a deposit is required, production is scheduled from the date it is received. Payment is made to the Celebrations company bank account; the account details are stated on our quotation and invoice, and our office will confirm them on request — please see Contact us. As a security note we ask every client to observe: if you ever receive a message claiming that our bank details have changed, treat it as fraudulent and telephone the office on the number published on this website before paying anything.

Title in goods we produce passes to you on payment in full. Risk passes on delivery or on completion of installation.

09Delivery, installation and access

Delivery and installation dates are agreed as part of the quotation and depend on artwork being approved by the agreed time. Where a job is being installed on your site or at a venue, you are responsible for arranging:

• access to the site during the agreed build window, including out-of-hours or overnight access where the schedule needs it;
• a safe working area, and mains power where the installation requires it;
• any venue, landlord, building-management or municipal permission needed to install, fix or illuminate the work, including permissions for facade, boundary-wall and roadside branding;
• accurate site dimensions and, where relevant, a site visit before fabrication.

If our crew attends and cannot work because access, permission, power or the site itself is not ready, waiting time and any return visit are chargeable, and the completion date moves accordingly. Deliveries outside Dhaka are quoted with the transport included and stated separately on the quotation.

10Changes and cancellation

Bespoke printed and fabricated work carries your branding and cannot be resold to anyone else, so cancellation is treated on the basis of what has already been committed:

• Before artwork approval — you may cancel at no cost beyond any design, rendering or origination work already carried out, which is charged at the rate quoted for it.
• After approval, before production — materials already ordered or cut specifically for the job are chargeable.
• Once production has started — the work completed to that point and the materials committed to it are chargeable in full.
• Event work close to show day — costs already committed to venues, hired equipment, structures and crew are chargeable even if the event does not go ahead.

Changes requested mid-production are welcome where they are physically possible; they are re-quoted first, and they may move the delivery date. Cancellation and change requests must be sent in writing.

11Liability

Nothing in these terms excludes or limits liability where the law does not allow it to be excluded, including liability for death or personal injury caused by negligence, or for fraud. Subject to that:

• our total liability in connection with any job is limited to the invoice value of that job;
• we are not liable for indirect or consequential loss — lost profit, lost business, lost opportunity or reputational loss — arising from a delay or a defect;
• we are not liable for delay or failure caused by events outside our reasonable control, including strikes and general shutdowns, extreme weather and flooding, power or internet failure, import and customs delay, venue closure, or restrictions imposed by a public authority;
• claims about quantity, quality or damage must reach us within seven days of delivery or installation, so that we can inspect the work while the evidence still exists.

Where work is defective and the fault is ours, our responsibility is to reprint, repair or rebuild the affected part of the job, or to credit its value — that is the remedy, and in practice it is the one every client wants.

12Our designs and photography

Concepts, sketches, renderings, layouts, structural drawings and design files that we originate remain our intellectual property. On payment in full of the invoice for that work, you receive the right to use the delivered design for the purpose it was commissioned for. Working files, production drawings and unused concepts remain ours, and designs presented at pitch or quotation stage may not be produced by another supplier.

We photograph work we deliver and may show it in our portfolio, company profile and social channels as a record of what we have produced. If a project is confidential — an unannounced product, a private event — tell us in writing and we will keep it off every published channel.

Everything on this website, including its text, photographs, layout and the Celebrations name and mark, belongs to us or is used with permission, and may not be reproduced for commercial use without our written consent.

13Privacy

Information you send through the forms on this site is handled as described in our Privacy Policy, which forms part of these terms. In short: we collect what we need to reply to you and produce the job, we do not sell or share it, and you can ask us to delete it.

14Governing law

These terms, and any contract or dispute arising from them, are governed by the law of Bangladesh, and the courts of Dhaka have jurisdiction. If part of these terms is found to be unenforceable, the rest continues to apply.

We would always rather settle a problem with a phone call than a letter. If something has gone wrong on a job, call the office first — in nine cases out of ten it is fixed the same week.

15How to reach us

Questions about these terms, or about a quotation you have received, go to our Mirpur office.